Frequently Asked Questions

At Amorelle, we are committed to using only high-quality, enduring materials. Our pieces are crafted from 925 sterling silver, 14k gold vermeil, freshwater pearls, and ethically sourced gemstones. We carefully choose each element not just for its beauty, but for its durability and integrity. Every material we use reflects our dedication to creating jewellery that lasts and holds meaning over time.

Yes, sustainability is woven into every part of our process. We work with ethical suppliers and small-scale artisans who prioritize responsible sourcing, fair labor, and minimal environmental impact. Our packaging is 100% recyclable or reusable, and we produce in small batches to reduce waste. At Amorelle, luxury and responsibility go hand in hand.

To preserve the beauty and longevity of your jewellery, we recommend:

• Storing your pieces in a dry place, ideally in their original Amorelle pouch or box

• Avoiding direct contact with water, perfumes, lotions, and other chemicals

• Removing jewellery before showering, swimming, or exercising

• Gently polishing with a soft, lint-free cloth to maintain its natural shine

If properly cared for, your jewellery will remain radiant for years to come.

As a small, independent brand, we are unable to offer refunds at this time. Each Amorelle piece is made and packaged with the utmost care, and we hope you’ll love your purchase.

However, if your item arrives damaged, faulty, or not as described, we’ll gladly offer a store credit or exchange. Please contact us within 7 days of receiving your order at amorellejewellery@gmail.com , including your order number and a photo of the issue.

We deeply appreciate your support of small business and mindful craftsmanship.

Absolutely. Every Amorelle order arrives in signature branded packaging, designed to make unboxing feel as special as the piece inside. If you're sending a gift, you can add a personal note at checkout, and we’ll include a handwritten message with your order—at no extra cost.

At this time, we only ship within Australia. We do not offer international shipping. We're working to expand our reach in the future, and we truly appreciate your interest in our products. For updates on shipping availability, feel free to sign up for our newsletter or follow us on social media.

We’re so sorry to hear that! While we take great care in packaging each piece, things can happen in transit.

Please email amorellejewellery@gmail.com  within 7 days of delivery, with your order number and clear photos of the item and packaging. We’ll work with you to resolve the issue quickly—either through a replacement, store credit, or repair if applicable.

All orders are shipped from Australia. We aim to dispatch in-stock items within 2–4 business days. You’ll receive tracking information as soon as your order is on its way.

Estimated delivery times:

• Australia: 2–5 business days

At this time, we do not offer custom or bespoke jewellery.

As a small brand, we focus on creating thoughtfully designed, ready-to-wear collections that reflect our signature aesthetic and values. Each piece is crafted with care and intention, and we hope you’ll find something within our collection that speaks to you.

We’re always here to help if you have questions about size, materials, or styling—just reach out to us at 📩 amorellejewellery@gmail.com